Contact Us

Contact VEYRASY

Thank you for visiting VEYRASY.

We want every stage of your experience with us—from discovering a neck fan or handheld fan to receiving your order—to feel simple, clear, and well supported.

Our customer care team can assist with product information, order updates, delivery questions, returns, damaged or incorrect items, after-sales matters, and business inquiries.

For assistance, please contact us using the official information below.

Customer Support

For questions about VEYRASY products or an existing order, please email:

Email: service@veyrasy.com

We aim to review and respond to customer messages within 24–48 business hours (1–2 business days).

If your inquiry relates to an order, please include your order number whenever possible. This helps our team locate the purchase and provide assistance more efficiently.

For product-related concerns, it may also be helpful to include:

  • Product name

  • Order number, if applicable

  • A short description of the issue or question

  • Clear photographs when relevant

  • A short video if the issue involves buttons, charging ports, folding mechanisms, airflow settings, indicators, or another functional detail

Providing complete information allows our team to understand your request more accurately.

Customer Service Hours

Support Email: service@veyrasy.com

Service Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages received outside these hours will normally be reviewed during the next available business period.

Response times may be slightly longer during:

  • Public holidays

  • Major promotional campaigns

  • Seasonal sales periods

  • New collection launches

  • Periods of unusually high inquiry volume

Order, Shipping & After-Sales Help

Our support team can assist with a range of order and product matters, including:

  • Order status

  • Tracking information

  • Shipping and delivery questions

  • Neck fans, handheld fans, and personal cooling devices

  • Product specifications and dimensions

  • Battery capacity and runtime information

  • Speed settings and airflow features

  • Product care and charging guidance

  • Damaged or defective products

  • Incorrect or incomplete orders

  • Return requests

  • Other after-sales questions

  • Business and wholesale inquiries

For faster order assistance, please provide your order number and the email address used during checkout.

If your VEYRASY neck fan, handheld fan, or another cooling device arrives damaged, incorrect, or incomplete, please contact us as soon as reasonably possible and provide clear photographs of both the item and its packaging.

Product Information & Care Assistance

VEYRASY focuses on personal cooling devices for the warmer seasons, including neck fans, handheld fans, and portable cooling accessories.

Our team can help provide information about:

  • Product dimensions and weight

  • Fit and ergonomic wearing guidance

  • Battery performance and charging specifications

  • Airflow speeds and turbine settings

  • Color options

  • Included components (such as USB-C charging cables)

  • General maintenance and cleaning guidance

  • Recommended storage and handling

  • Available product variations

Because individual products may differ in construction, battery specs, size, and design, please include the exact product name when requesting product-specific assistance.

Caring for Your Cooling Devices

Different electronic and portable accessories may require proper handling and storage to maintain performance.

To help maintain the condition of your VEYRASY products, we recommend reviewing the instructions provided with the specific item where available.

General considerations may include:

  • Avoiding exposure to water or excessive moisture unless specified as waterproof

  • Keeping fan inlets clear of hair, dust, and debris

  • Storing devices in a clean and dry environment when not in use for extended periods

  • Following any product-specific charging and battery care guidance

  • Using standard-compliant charging adapters

  • Allowing items to cool or dry fully before storage or charging

If you are unsure how to care for a particular product, contact our customer service team before cleaning or troubleshooting it.

Business & Wholesale Inquiries

VEYRASY welcomes inquiries from retailers, distributors, boutiques, commercial buyers, and other potential business partners.

For wholesale orders, bulk purchasing, distribution discussions, or other commercial opportunities, please contact:

Email: service@veyrasy.com

For easier routing, you may use one of the following email subjects:

  • Business Inquiry

  • Wholesale Inquiry

When contacting us, please include relevant information such as:

  • Company or business name

  • Country or sales region

  • Approximate order quantity

  • Product categories of interest

  • Brief description of the proposed cooperation

This information helps us better understand the nature of your inquiry.

Company Details

  • Brand Name: VEYRASY

  • Website: veyrasy.com

  • Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

  • Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

  • Business Registration / Tax Code: 91440300MAEDE0TU0M

  • Customer Service Email: service@veyrasy.com

veyrasy.com is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd.

Shenzhen Jinnuochen Technology Co., Ltd. is responsible for the operation of the VEYRASY online store, customer support, order coordination, and related e-commerce activities.

We're Here to Help

Whether you are choosing a sleek neck fan, comparing handheld fan options, looking for battery information, checking the status of an order, or requesting after-sales assistance, our goal is to make the process clear and convenient.

For any additional questions, please contact:

Email: service@veyrasy.com

Thank you for choosing VEYRASY.

VEYRASY — Instant breeze for the season. Comfort for every moment.