Return Policy

Return, Exchange & Refund Policy

At VEYRASY, we want customers to feel confident when purchasing personal cooling devices and summer accessories through our online store. Our collections include hands-free neck fans, portable handheld fans, desktop mini fans, and selected cooling accessories.

This policy explains the conditions that apply to returns, exchanges, refunds, damaged items, incorrect orders, and cancellation requests.

Return Request Period

Eligible return requests may be submitted within 30 days from the date your order is confirmed as delivered.

Before returning any product, please contact our customer support team:

Email: service@veyrasy.com

Our team will review your request, confirm whether the product is eligible for return, and provide the correct return instructions and authorized return address.

Please do not send products back without prior approval. Returns sent without authorization, or sent to an address that has not been provided by our support team, may be delayed, rejected, or unable to be processed.

Conditions for Preference-Based Returns

Except where a product arrives damaged, defective, incorrect, incomplete, or where applicable consumer law provides additional rights, products returned for personal-preference reasons should generally be:

• Unused or maintained in like-new condition

• Free from visible wear or cosmetic scratches

• Free from customer-caused damage (e.g., drop impact, water damage)

• Free from dirt, oils, or residue

• Not altered or modified

• Not repaired or disassembled without authorization

• Returned with all originally supplied parts (e.g., base stands, Lanyards)

• Returned with included accessories (e.g., USB-C charging cables)

• Returned with product manuals or inserts where applicable

• Returned in original protective packaging and box whenever reasonably possible

We may request proof of purchase, such as an order confirmation or order number.

Because neck fans, handheld fans, delicate fan blades, housing, charging ports, and internal electronic components can be affected during transportation, returned items should be packed carefully in protective padding. Returned products will be inspected before a refund is approved.

Opened or Tried-On Products

Opening product packaging does not automatically make an item ineligible for return.

However, where permitted by law, products returned because of personal preference after being opened, handled, or tested may be inspected for condition. Returned items should not show evidence of:

• Excessive wear or housing damage

• Improper use or incorrect voltage charging

• Customer-caused cracking or drop damage

• Damage from water immersion or liquid exposure

• Unauthorized disassembly or repair

• Missing accessories or charging cables

• Damage occurring after delivery

Where legally permitted, a refund may be reduced if handling has caused a measurable reduction in the product's value beyond what was reasonably necessary to inspect its functionality.

Products That May Be Excluded From Preference Returns

Where permitted by applicable law, certain products may not qualify for preference-based returns. Examples may include:

• Personalized or customized items

• Gift cards

• Products clearly marked as final sale

• Products altered or disassembled without authorization

• Products repaired without authorization

• Items missing important parts or cables because of customer handling

• Products specifically identified as non-returnable before purchase

Nothing in this section is intended to limit statutory consumer rights that cannot legally be excluded.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your VEYRASY order as soon as reasonably possible after delivery. This is particularly important for electronic items such as:

• Hands-free neck fans

• Rechargeable handheld fans

• Desktop & hybrid mini fans

• Accessories with charging components or stands

Please contact us promptly if an item arrives:

• Broken or cracked

• Damaged or scratched

• Defective (e.g., won't charge, power button non-responsive, motor noise)

• Incorrect

• Incomplete

• Missing accessories (e.g., charging cable, manual)

• Significantly different from the ordered variation

To help us review the issue, we may request:

• Order number

• Product name

• Clear photographs of the product

• Photographs of the inner packaging / molded tray

• Photographs of the outer shipping parcel

• A photograph of the shipping label

• A short video where the operational issue is easier to demonstrate visually

Video or photographic evidence may be particularly useful for issues involving:

• Battery charging failure or power button issues

• Abnormal motor grinding noise

• Cracked housing or broken hinges

• Unresponsive speed settings

• Missing charging cables or base stands

After reviewing the information provided, we will advise you of the appropriate resolution based on the circumstances, this policy, and applicable consumer law.

Basic Product Checks Before Return

For some reported product concerns, our customer support team may recommend reasonable checks before arranging a return. Depending on the product, these checks may include:

• Confirming the charging cable is securely inserted into a standard 5V power adapter

• Checking if the power button requires a long-press (2–3 seconds) to activate

• Ensuring air inlets are free of foreign objects or packaging materials

• Reviewing charging indicator light patterns

If the product appears structurally damaged, defective, or non-functional, we may request photographs or video. You are not required to continue using any item that appears damaged, overheating, or unsafe.

Return Shipping Costs

For returns based on personal preference, customers are generally responsible for return shipping costs where permitted by applicable law. Preference-based reasons may include:

• Change of mind

• Selecting an unsuitable color

• Preferring a different model or fan style

• Airflow level preference

• No longer wanting the item

If VEYRASY confirms that a product was:

• Damaged during delivery

• Defective or electronically malfunctioning

• Incorrectly supplied

• Incomplete

• Otherwise legally eligible for seller-paid return shipping

we will provide the appropriate return shipping instructions or pre-paid label where applicable. Please do not purchase unusually expensive return shipping services or independently send a product back before receiving instructions from our customer support team.

Original Shipping Charges

Original shipping fees are generally not refundable for preference-based returns unless:

• VEYRASY specifically agrees otherwise

• The return results from an error by VEYRASY

• The product arrived damaged or defective

• The wrong product was supplied

• Applicable law requires reimbursement of the original shipping charge

Return Address Instructions

The correct return destination may depend on:

• Product type

• Fulfillment location

• Customer destination

• Warehouse location

• Logistics arrangements

• Reason for return

For this reason, customers should not return products to our registered company address unless specifically instructed to do so by our support team. After your return request has been approved, VEYRASY will provide the authorized return address and relevant shipping instructions.

How to Package a Return

Returned VEYRASY products should be packaged securely to help prevent damage during transportation. Where reasonably possible, please include everything originally supplied with the product, such as:

• Main cooling fan

• Detachable base or lanyard

• USB-C charging cable

• User manual & product inserts

• Molded protective tray & original box

Personal fans containing delicate motors, housing, and batteries should be protected against:

• Impact & drop damage

• Crushing

• Moisture & liquid exposure

• Excessive movement inside the shipping box

For preference-based returns, customers are responsible for packaging the item appropriately before sending it.

Missing Parts or Accessories

Where allowed by applicable law, a refund may be reduced if a returned product is missing components originally supplied with the item. Examples may include:

• Charging cables

• Detachable stands or lanyards

• Product manuals & inserts

• Protective packaging or original box

Any reduction will depend on the circumstances of the return and applicable legal requirements.

Return Inspection

Once a returned product reaches the authorized return location, it may be inspected to confirm:

• Product identity & serial / model info

• Return eligibility

• Overall physical and operational condition

• Reason for return

• Presence of included accessories and charging cables

• Motor and battery function

Approval of a return request does not automatically mean that a refund has already been approved. A final refund decision may be made after the item has been received and inspected.

Refund Processing

When a return is approved following inspection, the refund will generally be issued to the original payment method.

After VEYRASY submits the refund, additional processing time may be required by:

• Your bank

• Card issuer

• Payment processor

• Payment provider

• Other financial institution

Processing times vary between providers and are outside the direct control of VEYRASY.

Possible Refund Reductions

Where legally permitted, a reasonable deduction may be made if a returned item has lost value because of:

• Missing charging cables or accessories

• Visible wear, heavy scratches, or cracks

• Damage caused by improper charging or water exposure

• Disassembly or unauthorized repair

• Damage occurring after delivery

Any adjustment will be considered individually based on product condition, return circumstances, and applicable law.

Exchanges

Exchange availability depends on current inventory. VEYRASY products may be offered in different colors, battery capacities, sizes, and fan designs.

Because availability may change, the exact replacement requested may not always be available. If a direct exchange cannot be completed, the most practical solution may be to:

1. Request a return for the eligible product.

2. Complete the authorized return procedure.

3. Place a new order for the preferred model, color, or variation.

Please contact customer support before returning a product for exchange.

Cancelling an Order

If you wish to cancel an order, contact us as soon as possible after submitting it.

Email: service@veyrasy.com

We will make reasonable efforts to process cancellation requests before fulfillment begins. However, cancellation may no longer be possible once an order enters stages such as processing, packing, fulfillment, or dispatch.

If the order has already been shipped, you may need to wait for delivery and then follow the applicable return procedure.

Refunds for Successfully Cancelled Orders

If an order is successfully cancelled after payment has already been processed, the applicable refund will generally be returned to the original payment method or another method allowed by the relevant payment provider.

Your financial institution may require additional processing time before the refund appears in your account.

Refused or Unclaimed Deliveries

Refusing a parcel does not automatically qualify the order for a full refund. If a shipment is refused, left unclaimed, or returned to sender, please contact VEYRASY so that we can review:

• Delivery status

• Carrier fees

• Condition of the returned package and electronic product

• Return eligibility

Where permitted by law, reasonable shipping or return expenses may be deducted from a preference-based refund when those costs result from refusing or failing to accept an otherwise valid delivery.

International Returns

International returns may involve additional requirements, including:

• Return shipping charges and battery shipping restrictions

• Customs procedures and clearance

• Carrier requirements

• Required shipping documentation

• Longer transportation periods

Personal cooling fans should be packed carefully in padded shipping boxes for international return shipping. Please contact VEYRASY before sending any international return.

Except where responsibility cannot legally be excluded, VEYRASY is not responsible for unnecessary customs charges, additional shipping costs, or other expenses caused by sending a return without following the instructions provided by our support team.

Consumer Protection Rights

This Return, Exchange & Refund Policy operates alongside applicable statutory consumer protections and does not replace them. Depending on your country, state, province, or region, you may have additional legal rights relating to:

• Defective electronic products

• Product conformity

• Damaged products

• Repairs or replacements

• Returns and refunds

• Order cancellations / withdrawal rights

Nothing in this policy is intended to waive, remove, or restrict consumer rights that cannot legally be excluded. Where mandatory consumer law provides greater rights than those described here, those statutory rights will continue to apply.

Contact VEYRASY

If you have questions about a return, refund, exchange, cancellation, damaged product, defective neck fan, incorrect item, or incomplete order, please contact us.

• Brand: VEYRASY

• Official Website: veyrasy.com

• Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

• Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

• Business Registration / Tax Code: 91440300MAEDE0TU0M

• Customer Support Email: service@veyrasy.com

For order-related inquiries, please include your order number and the email address used when placing the order.

For damaged or defective neck fans, handheld fans, charging failures, motor issues, or damaged packaging, please also provide clear photographs or a short video showing the issue.

For your security, please never send complete credit card numbers, CVV codes, banking passwords, or other sensitive account credentials by email.

veyrasy.com is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd.