Warranty & Guarantee

VEYRASY Limited Product Warranty

At VEYRASY, we want our personal cooling devices and summer accessories to arrive in suitable condition and meet reasonable expectations for materials, finish, construction, and overall workmanship.

Our collections include hands-free neck fans, portable handheld fans, hybrid desktop mini fans, and selected seasonal accessories. Before shipment, products undergo quality checks to help confirm that they are ready for delivery.

Because personal fans contain electronic components, lithium-ion batteries, motors, fan blades, and precision housing, we take reasonable steps when preparing orders for shipment.

If an eligible VEYRASY product arrives damaged, defective, incomplete, or affected by another covered issue, our customer support team can review the matter and determine the appropriate resolution under this warranty.

Warranty Period

Most eligible VEYRASY products are covered by a 30-day limited warranty beginning on the date the order is confirmed as delivered.

The warranty is intended to cover qualifying issues involving:

• Manufacturing defects

• Material defects

• Electronic and component failures

• Motor and fan mechanism assembly issues

• Workmanship-related faults

• Certain eligible operational failures occurring during reasonable use

Depending on the circumstances of an approved claim, a resolution may include:

• Replacement of the affected product

• A similar replacement of comparable type and value

• Store credit where appropriate

• Repair-related assistance where reasonably available

• A refund where applicable and permitted

The warranty does not generally cover normal wear, accidental damage, drop damage, water exposure, misuse, or deterioration resulting from ordinary use.

What May Be Covered

Material or Manufacturing Defects

Warranty coverage may apply when a product shows a defect in its materials, internal wiring, motor construction, assembly, or workmanship during the applicable warranty period.

The issue must not have resulted from misuse, improper charging, accidental damage, or unreasonable handling.

Motors, Batteries, Switches & Electronic Details

Eligible problems may include manufacturing-related defects involving:

• Unresponsive power buttons or speed settings

• Battery charging failures or holding charge improperly under normal conditions

• Faulty USB-C charging ports or internal circuitry

• Loose or defective internal wiring

• Fan motor failure or abnormal grinding noise under normal operation

• Detached or misaligned fan blades due to assembly defects

Coverage may apply where such a problem exists at delivery or develops during reasonable normal use because of a manufacturing-related defect.

Structural or Construction Problems

Certain construction-related problems may qualify for warranty review. Examples may include:

• Abnormal housing seam separation or cracked shell upon arrival

• Loose or defective folding/adjustment hinges

• Improperly secured internal components

• Unstable stand mechanisms on hybrid models

• Other structural weaknesses not caused by customer handling, drops, or ordinary wear

Damage Present When Delivered

A VEYRASY neck fan, handheld fan, or another personal cooling accessory that arrives broken, visibly damaged, incomplete, defective, or otherwise unusable may be eligible for review.

What Is Generally Not Covered

This limited warranty does not normally apply to product damage or deterioration caused by:

• Normal wear and tear

• Minor cosmetic scratches or surface scuffs from regular use

• Natural battery degradation over extended cycles

• Improper storage or extreme temperature exposure

• Water immersion, rain, or liquid damage (unless explicitly rated waterproof)

• Misuse, abuse, or dropping the device

• Unauthorized disassembly, repair, or alteration after delivery

• Use of non-compliant fast-charging bricks or incorrect voltages

• Excessive force applied to hinges, fan grills, or blades

• Insertion of foreign objects into air inlets or fan mechanisms

• Loss or theft

• Other circumstances unrelated to a manufacturing, material, or workmanship defect

Warranty coverage may also be denied where there is reasonable evidence that misuse, alteration, unauthorized repair, improper treatment, or another non-covered event materially changed the condition or usable life of the product.

If Your Product Arrives Damaged or Incomplete

If your VEYRASY product arrives damaged, defective, incomplete, or missing included components (such as charging cables), please contact customer support as soon as reasonably possible.

To help us evaluate the issue, please provide:

• Your order information

• Your full name and contact details

• A clear description of the problem

• Clear photographs showing the affected area

• A short video where the functional issue (e.g., motor noise, non-charging, power failure) is easier to demonstrate visually

• Photographs of the parcel or packaging if shipping damage is involved

Useful photographs or video may include evidence of:

• Cracked or damaged plastic casing

• Loose or detached parts

• Power / charging failure indicators

• Broken hinges or stands

• Missing accessories or included parts

• Visible manufacturing defects

Please keep the affected product, packaging, labels, and any detached or damaged components until our customer support team has reviewed the claim and advised you regarding the next steps.

How to Submit a Warranty Request

To request warranty assistance, contact VEYRASY customer support and provide:

1. Your order number

2. A detailed description of the issue

3. Relevant photographs

4. Video evidence demonstrating any operational or electronic defect

Our team will review the information provided and determine whether the reported issue falls within the warranty conditions.

Warranty requests may require reasonable verification before any replacement, credit, refund, repair support, or other resolution is approved.

Replacement Products

If a warranty claim is approved, VEYRASY may provide a replacement product or another suitable solution depending on product availability and the circumstances.

If the original neck fan, handheld fan, color, or model variation is no longer available, we may offer:

• A similar item of comparable type and value

• Store credit

• Another reasonable resolution suitable to the claim

Replacement products will be subject to the applicable warranty conditions associated with the replacement item.

Refunds Related to Warranty Claims

Approval of a warranty request does not automatically mean that a full refund will be issued. Refund eligibility depends on factors such as:

• Nature of the defect

• Condition of the product

• Circumstances of the claim

• Applicable law

• Relevant store policies

• Terms of our Return & Refund Policy

When a refund is approved, it will generally be returned to the original payment method. The time needed for funds to appear may vary depending on:

• Your bank

• Card issuer

• Payment provider

• Payment processor

• Original payment method

VEYRASY does not control the processing schedules of independent financial institutions.

Warranty Coverage vs. Return Rights

This limited warranty is separate from the rights and procedures described in our Return & Refund Policy.

The warranty primarily addresses eligible:

• Manufacturing defects

• Material defects

• Electronic and motor faults

• Construction defects

• Certain qualifying product failures

Requests based on reasons such as:

• Change of mind

• Personal preference

• Unsuitable color or style

• Airflow preference

will generally be handled under the applicable Return & Refund Policy rather than this warranty. If the warranty period has ended, you may review the Return & Refund Policy to determine whether another available return option applies.

Damage During Shipping

If the shipping parcel or the product itself appears damaged when delivered, please contact our customer support team.

We may ask you to provide photographs showing:

• The outer parcel

• Shipping label

• Damaged VEYRASY product

• Inner protective packaging / molded trays

• Damaged components together with the packaging

Please retain the packaging and shipping materials until the matter has been reviewed. These materials help us understand whether the damage occurred during transportation.

Recommended Care for VEYRASY Personal Fans

Proper care helps preserve the performance, battery life, motor efficiency, and usable life of your personal cooling devices. We recommend:

• Using standard 5V USB charging blocks to prevent over-voltage damage

• Avoiding exposure to water, high humidity, or direct rain

• Keeping air inlets and outlets clean and free of hair, lint, or dust

• Avoiding dropping or impacting the device

• Allowing damp or sweaty neck fan bands to dry fully before storage or charging

• Storing products in a cool, dry place away from direct sunlight

• Charging the battery periodically (every 2–3 months) during off-season storage to maintain battery health

• Avoiding unauthorized disassembly or repair methods

Consumer Protection Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to remove, restrict, or waive any legal right that cannot lawfully be excluded. Where mandatory consumer protection rules provide rights or remedies beyond those described here, those statutory protections will continue to apply.

Contact VEYRASY

If you have questions about product quality, warranty eligibility, damaged cooling devices, defective fans, missing components, or an existing warranty request, please contact our customer support team.

• Brand Name: VEYRASY

• Official Website: veyrasy.com

• Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

• Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

• Business Registration / Tax Code: 91440300MAEDE0TU0M

• Customer Support Email: service@veyrasy.com

We aim to respond to customer support inquiries within 24–48 hours.