Shipping Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how VEYRASY prepares, dispatches, tracks, and delivers orders placed through our online store.

VEYRASY specializes in personal cooling devices and summer accessories, including hands-free neck fans, handheld fans, and portable mini fans.

We aim to make the fulfillment process clear and dependable from the time an order is confirmed until it reaches its destination.

Order Processing

Most VEYRASY orders are prepared within 1–3 business days after payment has been successfully confirmed. Weekends and public holidays are not counted as business days.

Processing may occasionally take longer during periods such as:

• Seasonal shopping peaks

• Promotional campaigns

• Major sales

• Public holidays

• Unusually high order volumes

Once an order has entered fulfillment, packaging, or advanced processing, we may no longer be able to cancel or modify it.

After your order has been prepared and handed over for shipment, a shipping confirmation email will normally be sent when tracking information is available.

Estimated Delivery Time

After dispatch, orders generally require approximately 7–20 business days for delivery.

This estimated transit period is separate from the initial 1–3 business days required for processing.

Actual delivery times can vary depending on circumstances such as:

• Destination country or region

• Carrier availability

• Customs clearance

• Local delivery conditions

• Holiday periods

• Seasonal shipping volume

• Severe weather

• Carrier backlogs

• Unexpected transportation disruptions

• Other events beyond reasonable control

The delivery period shown is an estimate and is not a guaranteed delivery date.

Shipping Charges

Shipping fees for purchases made through veyrasy.com are calculated during checkout.

The final shipping charge may depend on:

• Delivery destination

• Shipping method

• Package weight

• Package dimensions

• Number of products ordered

• Type of personal cooling accessories purchased

• Available logistics services

Before your order is completed, applicable shipping charges and any taxes collected during checkout will be displayed for your review.

Shipping rates may be calculated using our logistics systems and participating delivery providers according to the details of your order.

How We Prepare Your Products

VEYRASY products are prepared with reasonable care before shipment.

Because neck fans, handheld fans, delicate fan blades, housing, charging ports, and internal electronic/battery components may be affected by pressure, impact, moisture, or improper handling during transport, packaging methods may vary depending on the product.

Packaging may include:

• Molded protective trays or inner foam padding

• Protective wrapping and anti-static packaging

• Individual product boxes

• Additional protective outer layers

• Secure parcel sealing

• Pre-shipment functional and condition checks

These measures are intended to help reduce the risk of impact damage, crushing, surface scratching, component displacement, or other transportation-related hazards.

When your parcel arrives, we recommend checking the outer packaging and the products inside for visible damage or unusual signs of handling.

If the parcel appears damaged, take clear photographs before opening it whenever reasonably possible and retain the packaging until the issue has been resolved.

Shipment Tracking

When tracking is available, tracking details will normally be provided in your shipping confirmation email.

You may use the tracking information to follow your package through the carrier's supported tracking system.

Please note that tracking updates may not appear immediately after dispatch. Depending on the carrier, destination, and logistics network, the first tracking event may take some time to appear.

A temporary gap between tracking scans does not necessarily mean that your shipment has stopped moving.

Delays During Transportation

We work with logistics providers that aim to deliver orders within the estimated delivery period, but delays can sometimes occur.

Possible causes may include:

• Carrier service disruptions

• Customs inspections or international clearance

• Transportation restrictions on products containing lithium-ion batteries

• Extreme weather

• Holiday service interruptions

• Local strikes

• Restricted delivery areas

• Address-location difficulties

• Road closures or traffic disruptions

• Incorrect shipping information

• Events beyond reasonable control

If your VEYRASY order has exceeded the estimated 7–20 business day delivery period by a significant amount, please contact our customer service team.

Where appropriate, we may review the available tracking information and communicate with the relevant logistics provider regarding your shipment.

Please Check Your Shipping Address Carefully

Customers are responsible for reviewing and confirming the shipping information provided during checkout.

Before submitting your order, please verify:

• Recipient's full name

• Telephone number

• Street address

• Apartment, unit, or suite number

• City

• State, province, or region

• Postal or ZIP code

• Country

Incorrect, incomplete, or outdated address information may result in:

• Delivery delays

• Failed delivery

• Return to sender

• Package loss

• Additional shipping costs

If a parcel is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be shipped again.

Where a shipment is affected because inaccurate shipping information was provided by the customer, the remedies available from VEYRASY may be limited, subject to applicable law.

International Orders, Customs & Import Charges

International shipments may be subject to requirements or fees imposed by the destination country's customs or tax authorities.

Depending on the destination, these charges may include:

• Import duties

• Import taxes

• Customs clearance fees

• Tariffs

• Local government charges

• Other import-related fees

Unless otherwise stated during checkout or required by applicable law, customers are generally responsible for destination-specific customs duties, taxes, and import charges.

If you are unsure whether additional fees may apply, you may wish to contact your local customs authority before placing an order.

Customs inspections and clearance procedures may also cause additional delivery delays. These procedures are outside the direct control of VEYRASY.

Damaged, Incorrect or Incomplete Orders

If your VEYRASY neck fan, handheld fan, or other personal cooling device arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Where possible, we recommend contacting customer service within 48 hours of delivery so the issue can be reviewed promptly.

Depending on the circumstances and applicable store policy, an eligible solution may include:

• Replacement

• Refund, where approved

• Another appropriate resolution

To help us review the issue, we may request photographs showing:

• The outer shipping parcel

• Shipping label

• Damaged or incorrect product

• Inner packaging

• Product together with its packaging

A short video may also be helpful where the problem involves functional or electronic defects, such as:

• Unresponsive power or speed controls

• Charging port or battery failure

• Abnormal motor noise or grinding

• Broken housing, stands, or fan blades

• Missing charging cables or accessories

Please keep the affected product, packaging, labels, and any damaged components until our customer support team confirms they are no longer required.

Without sufficient supporting information, it may be more difficult to verify the issue or submit a claim to a delivery provider.

Lost or Significantly Delayed Packages

If tracking information suggests that your parcel may have been lost during transportation, we may work with the relevant carrier to initiate a shipment investigation.

If an investigation is required, any applicable replacement or refund may depend on the circumstances and the result of the carrier's review.

If tracking shows that the parcel was delivered but you cannot locate it, please first check:

• Around your property

• With household members

• With nearby neighbors

• With building reception or management

• Around mailrooms or parcel areas

• With the local delivery facility, where appropriate

You may also contact the shipping carrier directly because the carrier may have additional delivery-location information.

Packages Marked as Delivered

When carrier tracking shows an order as delivered but the package cannot be found, we recommend checking possible delivery locations before contacting us.

These may include:

• Front doors or entrances

• Porches

• Gates

• Mail areas

• Secure parcel locations

• Building reception

• Concierge desks

• Leasing offices

• Nearby neighbors

You should also ask household members whether they accepted or moved the package.

The carrier may be best positioned to provide information about the recorded delivery scan or delivery location.

If your package is still missing after completing these checks, please contact our customer support team and provide both your order number and tracking information.

Orders Sent in Separate Parcels

In some situations, an order containing multiple VEYRASY products may be divided into more than one shipment.

This can occur when products are prepared from different fulfillment locations or when splitting an order supports more efficient delivery.

Separate shipments may result in:

• More than one tracking number

• Different delivery dates

• Separate carrier notifications

• Parcels arriving on different days

You will not be charged an additional shipping fee solely because we divide an order into multiple parcels.

Where available, tracking information will be provided for each shipment.

If only part of your order has arrived, please check all available tracking numbers and allow reasonable time for the remaining parcels to arrive. If all listed shipments have been marked as delivered and an item is still missing, please contact customer support.

Checking Your Order After Delivery

We recommend inspecting your package shortly after it arrives.

Please check for:

• Visible damage to the outer parcel

• Broken or disturbed seals

• Missing products

• Cracked casing or damaged housing

• Unresponsive power buttons or charging issues

• Incorrect products

• Other visible product damage

If the parcel is visibly damaged when delivered, take photographs whenever reasonably possible.

Where the carrier provides the option, you may also note visible damage when accepting the delivery or refuse a severely damaged parcel where appropriate.

If you discover a problem after opening the package, please contact customer support as soon as possible and, where possible, within 48 hours after delivery.

Please keep the product, packaging, shipping label, and any damaged parts until the matter has been reviewed.

Contact VEYRASY

If you have questions about an order, tracking, shipping, delivery, returns, personal cooling devices, or another VEYRASY product, please contact our customer support team.

• Brand Name: VEYRASY

• Official Website: veyrasy.com

• Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

• Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

• Business Registration / Tax Code: 91440300MAEDE0TU0M

• Customer Support Email: service@veyrasy.com

veyrasy.com is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd.

Shenzhen Jinnuochen Technology Co., Ltd. is responsible for operation of the VEYRASY online store, customer support, order coordination, and related e-commerce activities.

Whether you are waiting for a hands-free neck fan, handheld fan, or another seasonal cooling accessory, our goal is to keep the ordering and delivery process as clear and straightforward as possible.

For assistance, please contact:

service@veyrasy.com

Thank you for choosing VEYRASY.