Terms and Conditions

Terms of Use & Sale

Welcome to veyrasy.com, the official online store of VEYRASY.

These Terms of Use & Sale explain the conditions that apply when you browse our website, place an order, make a payment, receive a shipment, request a return, or use other services offered through veyrasy.com.

By placing an order through our website, you confirm that you have reviewed and accepted these Terms.

Please read them carefully before completing your purchase.

1. About VEYRASY

VEYRASY is an online personal cooling accessories brand focused on warmer-season essentials, including neck fans, handheld fans, and other selected cooling devices.

Our goal is to provide clear product information, straightforward online ordering, and accessible customer support throughout the shopping process.

• Brand: VEYRASY

• Official Website: veyrasy.com

• Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

• Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

• Business Registration / Tax Code: 91440300MAEDE0TU0M

• Customer Service Email: service@veyrasy.com

The VEYRASY online store is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd., which is responsible for store operation, customer service, order coordination, and related e-commerce activities.

2. Products, Images & Availability

We provide product information on veyrasy.com to help customers understand the characteristics of our personal cooling devices before making a purchase.

Product pages may contain:

• Product descriptions

• Photographs

• Pricing

• Available colors

• Available dimensions or weight specifications

• Battery capacity and speed settings

• Product variations

• Availability information

We make reasonable efforts to keep this information accurate and up to date.

However, customers should understand that the appearance of personal fans and cooling devices may vary slightly because of factors such as:

• Screen brightness and display settings

• Lighting conditions

• Differences in surface finishes (e.g., matte vs. gloss)

• Material characteristics

• Production variations

• Color perception

A neck fan, handheld fan, or other portable accessory may therefore appear slightly different in person from how it appears on a digital screen.

Inventory levels may change without notice. If an item becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate available solution.

We may also revise product descriptions, photographs, specifications, or other product information when reasonably necessary.

3. Pricing, Offers & Discount Terms

Prices displayed on veyrasy.com are shown in the currency presented during the browsing or checkout process.

Prices may be changed from time to time for reasons including:

• Seasonal collection changes

• Product updates

• Material, component, or production changes

• Market conditions

• Sales campaigns

• Promotional events

• Limited-time offers

Discount codes and promotional offers may be subject to specific conditions, including validity periods, product restrictions, minimum purchase requirements, or other limitations shown at the time of the promotion.

VEYRASY may correct clear errors involving:

• Pricing

• Promotions

• Product information

• Product availability

• Other store information

If an error materially affects an order that has already been placed, we may contact the customer before continuing with fulfillment.

4. Submitting an Order

When placing an order through VEYRASY, customers are responsible for ensuring that all submitted information is complete and accurate.

Information required during checkout may include:

• Customer name

• Email address

• Contact details

• Shipping address

• Selected products

• Product variations

• Payment information

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An automated order confirmation confirms that we have received the order information. It does not necessarily mean that the order has completed final review, acceptance, or dispatch.

We may review orders before fulfillment. An order may be delayed, placed on hold, or canceled in situations such as:

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Product unavailability

• Inventory discrepancies

• Incomplete customer information

• Inaccurate delivery information

• Obvious pricing errors

• Product listing errors

• Other circumstances preventing normal fulfillment

Where appropriate, we will attempt to notify the customer using the contact information provided with the order.

5. Payment Requirements

Payments submitted through veyrasy.com may be processed by authorized third-party payment providers.

By providing payment information, you confirm that:

• The payment details provided are accurate

• The payment method is valid

• You are authorized to use the selected payment method

• Any required payment authorization may be completed

Payment approval may be required before order fulfillment begins.

VEYRASY does not intentionally store complete payment card details directly on its own servers. Payment providers, financial institutions, or card networks may apply their own authorization, security, or verification procedures.

For additional information regarding transaction processing and checkout security, please refer to our Payment & Security Policy.

6. Order Changes or Cancellation Requests

If you wish to change or cancel a VEYRASY order, please contact customer service as soon as possible.

Whether we can complete your request depends on the current status of the order. Relevant factors may include:

• Whether order processing has started

• Whether the item has entered packaging

• Whether fulfillment has been completed

• Whether the package has been transferred for shipment

• Whether the requested replacement item is available

Once an order containing neck fans, handheld fans, or other accessories has entered advanced fulfillment or has already been shipped, it may no longer be possible to cancel or modify it.

Customer Service Email: service@veyrasy.com

7. Shipping & Delivery

VEYRASY orders are prepared and shipped in accordance with our current Shipping Policy.

Estimated delivery periods may vary because of factors such as:

• Destination

• Shipping method

• Carrier availability

• Transportation conditions

• Customs procedures

• International clearance

• Weather

• Holidays

• Seasonal order volume

• Circumstances beyond our reasonable control

Customers are responsible for entering accurate and complete delivery information during checkout. Incorrect, incomplete, or outdated shipping information may result in:

• Delivery delays

• Failed delivery attempts

• Return to sender

• Additional shipping charges

• Other delivery complications

Subject to applicable law, VEYRASY is not responsible for delays caused solely by inaccurate customer-provided information or events beyond our reasonable control.

8. Returns, Refunds & Exchanges

Returns, exchanges, and refund requests are handled according to the current VEYRASY Return & Refund Policy.

Customers should contact our support team before returning any product.

When requesting assistance, please provide relevant information such as:

• Order number

• Email address used for the purchase

• Product name

• Selected color or variation where applicable

• Reason for the request

• Photographs when necessary

• Video evidence where reasonably relevant

Photographs or video may be particularly useful when an issue involves:

• Charging or battery power issues

• Unresponsive power buttons or speed controls

• Abnormal motor noise

• Damaged fan blades or casing

• Broken stands or folding mechanisms

• Missing accessories (e.g., charging cables)

• Incorrect or incomplete products

Customer Service Email: service@veyrasy.com

Please review our Return & Refund Policy for the applicable eligibility rules, procedures, exclusions, and return instructions.

9. Customer Assistance

VEYRASY provides customer support for a range of store and order-related matters. Our team may assist with:

• Product specifications and information

• Battery and charging queries

• Order status

• Payment questions

• Shipping and tracking

• Delivery concerns

• Returns

• Exchanges

• Refund requests

• Incorrect products

• Damaged or defective items

Requests are reviewed according to the specific circumstances and applicable store policies.

For faster support with an existing purchase, please provide your order number and the email address used at checkout.

10. Responsibilities of Customers

Before placing an order, customers are expected to review the product information provided on the relevant product page.

This includes, where applicable:

• Product dimensions and weight

• Battery capacity and charging specs

• Speed settings and airflow parameters

• Color selections

• Style variations

• Product care instructions

• Product photographs

• Other relevant specifications

Customers are also responsible for:

• Providing accurate contact information

• Providing complete shipping details

• Selecting the correct product variation

• Using electronic products safely and reasonably

• Following applicable charging and maintenance instructions

• Keeping order confirmations and purchase records

Personal cooling devices should be handled with appropriate care. Customers should take reasonable precautions to avoid exposing non-waterproof fans to moisture, dropping the device, inserting objects into air inlets, or using non-compliant charging blocks that could damage internal electronics or battery components.

11. External Service Providers

VEYRASY may work with independent third-party providers to operate and support the online store. These providers may assist with services including:

• Payment processing

• Shipping

• Logistics

• E-commerce technology

• Website infrastructure

• Fraud prevention

• Analytics

• Customer service systems

• Other operational or technical services

Third-party companies may maintain their own terms, privacy practices, service conditions, and operating procedures. Their services may be governed by the applicable agreement between VEYRASY, the customer, and/or the relevant service provider, depending on the circumstances.

12. Changes to These Terms

VEYRASY may revise these Terms of Use & Sale from time to time when reasonably necessary. Updates may be made to reflect:

• Changes to business operations

• Website improvements

• New store features

• Changes in available services

• Revised internal procedures

• Legal requirements

• Regulatory developments

• Updates to related store policies

The latest version will be made available through veyrasy.com. Customers are encouraged to review these Terms periodically, particularly before placing a new order.

13. Contact & Company Details

If you have questions about these Terms, your purchase, payment, delivery, returns, VEYRASY products, or customer service, please contact us.

• Brand Name: VEYRASY

• Official Website: veyrasy.com

• Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

• Registered Address: Room 301, No. 8 Xintun North 2nd Lane, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen

• Business Registration / Tax Code: 91440300MAEDE0TU0M

• Customer Service Email: service@veyrasy.com

veyrasy.com is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd.

Shenzhen Jinnuochen Technology Co., Ltd. manages the VEYRASY online store and is responsible for customer service, order coordination, e-commerce operations, and related activities.